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Terms & Conditions of Warranty

NEXT GENERATION SMART HOME SDN. BHD.

TERMS AND CONDITIONS OF WARRANTY 

Thank You for your kind support for NEXT GENERATION SMART HOME SDN.BHD. products.
 
1.Kindly register your product warranty within 14 days of the product's purchase date. 
   Upon successful registration, an E-warranty registration receipt will be sent to your email address. 
   Please keep a copy of this E-warranty receipt. 
   The E-warranty receipt  will also keep in your account  under “Warranty Claim”.
 
   Note:  For warranty service, please keep your original receipt to validate proof of purchase. 
             NGSH reserves the right to use product manufacturing date as start date for the period 
             of warranty validity if customer is not able to provide supporting document. (Eg:  Receipt & etc)
 
   Note: Next Generation Smart Home Sdn. Bhd. reserves the right to reject any warranty claims 
             without presentation of all the above mentioned.
 
2.NGSH may conduct diagnostic tests on customers' products to identify the causes of failures/defects.
   Before returning any unit for service, customer should back up data and remove any confidential and/or 
   personal information from the product. NGSH is not responsible for damage or loss of any program, 
   data, or removable storage media.
 
3.The warranty in respect of a repaired or replaced product will continue to be warranted for the remaining 
   of its warranty period, or 30 days from the date of completion of repair, whichever is longer.
 
4.You shall bear all postage, insurance or delivery costs incurred in delivering the product from you to NGSH.
 

5.This Warranty does not cover any of the following :
   i. year warranty on manufacturing defects only.
   ii.Consumable parts (including batteries) and any replacement parts that are not provided by NGSH.
   iii.Products that have been subject to modification, alteration, tampering, maintenance, repairs or third party
      other than authorised personnel.
   iv.Entry of liquids, vapour, sand, dust, dirt or other foreign objects, improper storage, exposure to moisture, 
      excessive temperature, pollution or other environmental conditions and failure to follow precautions
      or proper operating instructions stated in the instruction manual such as improper installations.
   v.Human error, ordinary use, ordinary wear and tear of product.
   vi.Missing, defaced or alteration on product's description such as model & serial number on product
      or purchase receipt.
   vii.Accessories such as batteries, adaptors, cables, connectors, storage media, CD-ROM, etc.
   viii.Problem arises from incorrect firmware upgrade procedure done by user.
   ix.All freight charges or transportation charges (if any) will be borne by the owner.
   x.NGSH shall not be liable for any loss of data such as image or video files.
   xi.Expenses, incomes, business, contracts, freight, insurance, loss, discrepencies, 
        damage to equipment by delivery, anticipated savings, inconveniences & any other indirect 
        or consequential loss, damage (including image files).
        Recommendation for protection of stored data: please back up your data prior to servicing.
    xii.Accidents or Acts of God including fire, lightning, flood, tornado, earthquake, or hurricane.

6.Warranty Period of Products:

              NAME                                                              WARRANTY PERIOD

                                                                      NEW                               REPLACED/REPAIRED

1.YI Home Camera Series                       12 Months                                       30 Days

2. YI Dome Camera Series                      12 Months                                       30 Days

3. YI Outdoor Camera Series                  12 Months                                        30 Days

4. YI Dash Camera Series                       12 Months                                        30 Days

5. YI Action Camera Series                      12 Months                                        30 Days

6. YI Gimbal                                              12 Months                                        30 Days

7. Blurams Home Camera Series            12 Months                                        30 Days

8. Blurams Dome Camera Series            12 Months                                        30 Days

9. Blurams Outdoor Camera Series         12 Months                                        30 Days

10. IMI Home Camera Series                  12 Months                                         30 Days

11. IMI Dome Camera Series                   12 Months                                        30 Days

12. 70mai Dash Camera Series               18 Months                                         30 Days

  • Any products that is not at above list will have 30 days warranty*

7.Question
If you have questions or concern about this WARRANTY,please email us at sale-yitechnology@ngsh.com.my 
for more details.